Strata Compliance Library · Book 2

Nevada Trust Accounts
& Financial Controls

Key Guidelines and Procedures for Nevada Property Management Trust Accounting
Prepared for Strata Real Estate & Leasing, LLC
Office of the Broker · Joanne Olimpo, Broker
Version 1.0 · 2026
Confidential — Internal Use Only
Table of Contents

Strata Compliance Library — Book 2

01
Legend of Numbers
1 Day · 30 Days · 45 Days · Monthly · 5 Years · $150 · Zero
1B
Legend — Additional Thresholds
5 Days · 15 Days · 30 Days · 45 Days · $150 Detail
02
Broker Responsibility
Personal Non-Delegable · Oversight · Consequences
03
Trust Account Structure
Operating Account · Rental Trust · Security Deposit Trust
04
Buildium as System of Record
Owner Ledgers · Tenant Ledgers · Reports · Data Integrity
05
Receiving and Depositing Funds
Categories · 1-Day Rule · Payment Methods · Documentation
06
Three-Way Reconciliation
The Three-Way Test · Steps 1–3 · Negative Balances · Broker Signature
07
Security Deposit Trust Account
Mandatory Separation · Tenant Ledgers · 30-Day Disposition
08
Owner Accounting & Statements
Monthly Statements · Contents · Fees · Distributions · Reserves
09
Disbursements & Vendor Payments
Authorization · Invoices · Thresholds · Emergency · Unauthorized
10
Prohibited Practices
Commingling · Conversion · Cross-Client · Zero Tolerance
11
Record Retention
Five-Year Minimum · Categories · Electronic · Audit Readiness
12
Audit Readiness & NRED Compliance
NRED Authority · Audit Response · Self-Audit · Common Findings
13
Broker Practice Standards
Monthly Review · Discrepancy · Documentation · Risk Framework
14
Annual Reporting Requirements
Form 546 · Form 546A · Filing Deadlines · Broker Review
15
Trust Account Structure — Expanded
Two-Account Framework · Buildium Workflows · Internal Controls
16
Broker Funds for Bank Charges
$150 Maximum · Purpose · Documentation · Common Mistakes
17
Delivery of Documents to Broker
5 Calendar Days · Contracts · Trust Funds · File Completeness
18
Unclaimed Trust Funds
Reasonable Efforts · Certified Mail · NRS Chapter 120A Transfer
19
Audits and Inspections
NRED Authority · Electronic Records · Common Findings Prevention
20
Designated Manager Transitions
30-Day Replacement · 5-Day Bank Statements · 15-Day Reconciliation
21
Office Closure and Bankruptcy
Voluntary Closure · Trust Account Closure · Bankruptcy Procedures
Section 01

Legend of Numbers

Every person involved in the receipt, deposit, recording, or disbursement of trust funds is expected to know these figures without reference. They represent the minimum compliance floor established by Nevada law.

ThresholdTopicStandard and Explanation
1 Business DayTrust Fund DepositsAll trust funds — security deposits, rent, owner reserves, and any other funds received in a fiduciary capacity — must be deposited into the appropriate Strata trust account within one business day of receipt. The one-business-day clock begins at the moment of receipt, not at the moment of clearance. No exception exists for weekends, staffing shortages, or any other operational reason.
30 DaysTrust Account ReconciliationTrust accounts must be reconciled within 30 days of receipt of the monthly bank statement. Strata's practice standard is to complete the reconciliation within the first ten business days of the following month. A reconciliation not completed within 30 days is a compliance deficiency requiring immediate Broker attention.
45 DaysNegative Ledger ThresholdA negative balance in any owner or tenant ledger that remains in deficit for more than 45 consecutive days may subject the Broker to discipline by the Nevada Real Estate Division. Any negative balance is an anomaly requiring same-day investigation — the 45-day threshold is a regulatory marker, not a target.
MonthlyThree-Way ReconciliationThe three-way reconciliation of Strata's trust accounts is performed every calendar month without exception. The reconciliation confirms that the bank statement balance, the Buildium general ledger balance, and the aggregate of all individual owner and tenant ledger balances are identical. Any discrepancy means a problem exists.
5 YearsRecord RetentionAll trust account records — bank statements, deposit records, reconciliations, owner statements, tenant ledgers, vendor invoices, and disbursement authorizations — are retained for a minimum of five years from the date of the transaction or the closing of the account, whichever is later.
$150Maximum Broker Funds in TrustNevada law permits a brokerage to maintain a nominal amount of its own funds in a trust account to cover routine bank service charges. Strata's maximum is $150. Any broker funds in the trust account above this threshold constitute commingling — a statutory violation regardless of intent.
ZeroCommingling ToleranceStrata's tolerance for commingling of client and company funds, and for any use of trust funds for purposes other than those for which they were deposited, is absolute zero. There is no de minimis commingling. There is no temporary borrowing of trust funds. These are legal prohibitions under NRS 645 and NAC 645, violation of which constitutes grounds for license revocation.
★ Strata Standard — Memory Sequence
1 Business Day → 30 Days → 45 Days → Monthly → 5 Years → $150 → Zero

Trust fund compliance is binary — either every dollar is in the right account at the right time with the right documentation, or there is a problem. When any number in this table creates a question, the answer is to ask the Broker immediately — not to proceed and hope for the best.
Section 01-B

Legend of Numbers — Additional Thresholds

These compliance thresholds supplement Section 1 and govern specific procedural obligations — document delivery, designated manager transitions, and the limited broker funds exception — that carry equal legal weight.

ThresholdTopicStandard and Explanation
5 Calendar DaysDocument & Fund DeliverySalespersons and broker-salespersons must deliver all fully executed documents and trust funds to the Broker within five calendar days of receipt or execution. Documents held by an agent are documents the Broker cannot review, correct, or act upon. Trust funds held outside the trust account are trust funds at risk. Strata's internal standard is same-day or next-business-day delivery in all circumstances.
15 DaysPost-Separation ReconciliationFollowing the separation of a Designated Property Manager from a brokerage, all outstanding reconciliation reports must be completed and submitted within fifteen days of the separation date. This ensures that the departing manager's period of oversight is accounted for completely before responsibility transfers to a successor.
30 DaysReplacement of Designated ManagerWhen a Designated Property Manager separates from a brokerage, a replacement must be appointed within thirty days. If no qualified replacement is available, the Broker must notify the Nevada Real Estate Division. The thirty-day window is not a grace period — it is the outer limit within which continuity of oversight must be restored.
45 DaysLedger Deficit — Disciplinary ThresholdA negative balance in any owner or tenant ledger remaining in deficit for more than forty-five consecutive days may subject the Broker to disciplinary action. Strata's standard is to investigate and resolve any negative ledger balance within twenty-four hours of discovery. None of these conditions improves with time.
$150Maximum Broker Funds in TrustNevada regulations permit a broker to maintain up to $150 in brokerage funds within a trust account solely to cover bank service charges. This amount is the statutory maximum. Any broker funds in a trust account above $150 — for any reason — constitute commingling, regardless of intent. The $150 is not a working balance or convenience fund.
★ Strata Standard — Complete Memory Sequence
5 Calendar Days → 15 Days → 30 Days → 45 Days → 1 Business Day (deposits) → 30 Days (reconciliation) → Monthly → $150 → 5 Years → Zero

The most important of these numbers in terms of frequency of application: 1 Business Day, Monthly, 30 Days, and Zero. The most important in terms of the gravity of the consequence: Zero (commingling/conversion) and $150 (broker funds limit).
Section 02

Broker Responsibility

Of all the compliance obligations that attach to a Nevada real estate brokerage, none is more personal, more absolute, or more legally consequential than the Broker's responsibility for trust accounts.

Policy
Non-Delegable Responsibility
The Broker is personally responsible for trust accounts and record keeping. This responsibility cannot be delegated to staff, bookkeepers, accountants, software providers, or outside vendors. This is not a Strata preference — it is a restatement of Nevada law. NAC 645.633 and NRS 645.310 impose on the Broker of Record direct, personal responsibility for the maintenance of all trust accounts, the accuracy of all trust account records, and the proper handling of all client funds.
Scope of Broker Trust Account Oversight
  • Authorizing the opening and closing of all trust accounts and reporting changes to NRED within 30 days
  • Establishing written authorization thresholds for trust account disbursements
  • Reviewing all trust account bank statements as they are received
  • Reviewing, approving, and personally signing every monthly three-way reconciliation
  • Investigating every reconciliation discrepancy — no matter how small — before signing
  • Confirming all incoming trust funds are deposited within one business day of receipt
  • Confirming security deposits are maintained in a separate trust account
  • Confirming no commingling of client and company funds occurs under any circumstances
  • Reviewing owner and tenant ledger balances in Buildium on a monthly basis
  • Responding personally to any Nevada Real Estate Division inquiry about trust account activity
Delegation vs. Supervision

A Broker who delegates the preparation of the monthly reconciliation worksheet to a bookkeeper is exercising appropriate operational management. The bookkeeper prepares the worksheet. The Broker reviews it. The Broker investigates any discrepancy. The Broker signs the completed reconciliation. This is supervised delegation — appropriate and how most professional brokerages operate.

What is not appropriate is unsupervised delegation. A Broker who signs reconciliations without reviewing them, or who trusts a bookkeeper's assurance that everything balances without verifying it personally, has not exercised supervision. They have abdicated responsibility while retaining accountability — the worst possible combination.

Buildium is an exceptional property management accounting tool. It does not replace the Broker's judgment, oversight, or legal responsibility. The Broker uses Buildium as a tool — reviewing its outputs, verifying its accuracy, and making the decisions that only a licensed broker can make.

Consequences of Non-Compliance
  • Formal complaint and investigation by the Nevada Real Estate Division
  • License suspension or revocation for the Broker and potentially for affiliated licensees
  • Civil liability to clients whose funds were mishandled
  • Criminal prosecution in cases involving intentional misappropriation or conversion of trust funds
  • Mandatory trust account audits at the brokerage's expense
  • Restitution orders requiring repayment of improperly handled funds with interest
  • Significant reputational damage to the brokerage and all affiliated licensees
⚠ Compliance Note — NRS 645.633
Grounds for license discipline include failure to maintain trust accounts in accordance with Nevada law. NAC 645.633 — A broker must review trust account records at least monthly. The Nevada Real Estate Division does not distinguish between intentional violations and negligent ones when imposing discipline. The outcome depends on the violation itself, not on whether the Broker meant for it to happen.
Section 03

Trust Account Structure

Strata maintains a defined trust account structure that reflects Nevada law's requirements for the segregation of funds, the protection of client monies, and the accurate accounting of all receipts and disbursements.

Account 1 — Operating Account

The operating account is Strata's general business account. It holds company funds only — brokerage income, management fees earned and distributed from trust, payroll, and all other funds that belong to the brokerage rather than to clients. No client fund of any kind is ever deposited into the operating account. No brokerage operating expense is ever paid from any trust account. The separation is absolute.

Account 2 — Property Management Operating Trust Account

The primary trust account for Strata's property management activities. It holds client funds in the active stage of management. Funds maintained in this account include:

  • Rent payments received from tenants — held pending disbursement to owners
  • Owner reserves — funds held for anticipated maintenance, repairs, or approved expenditures
  • Vendor payment funds — amounts designated for payment against specific owner accounts
  • Management fees — held in trust from receipt until earned and properly transferred to the operating account

The aggregate of all owner ledger balances in Buildium must equal the reconciled bank balance of this account at all times.

Account 3 — Security Deposit Trust Account

A dedicated, separate trust account that holds only tenant security deposits. Nevada law and sound property management practice require that security deposits be maintained separately from operating rent funds. The commingling of security deposits with operating rent — even in two separately identified ledgers within a single bank account — is not an acceptable substitute for maintaining a genuinely separate account.

Every dollar in the Security Deposit Trust Account is attributable to a specific tenant on a specific property. No owner funds, no earned management fees, and no operating funds of any kind are commingled with this account.

Account Registration with NRED

All trust accounts must be registered with the Nevada Real Estate Division. Any change to a registered trust account — new account, closed account, change in banking institution or account number — must be reported to the Division in writing within 30 days of the change. Trust accounts must be titled in a manner that identifies them as trust accounts.

⚠ Compliance Note — NAC 645
All trust accounts must be registered with the Nevada Real Estate Division. NRS 645 — Any change to a trust account must be reported to the Division within 30 days. A trust account that is not separately titled — or is titled in a way that does not identify it as a trust account — may not comply with Nevada's trust account requirements.
Section 04

Buildium as System of Record

Buildium is Strata's property management accounting platform and the system of record for all trust account activity. Every receipt, every disbursement, every ledger entry, every reconciliation, and every owner and tenant statement is maintained in Buildium.

Owner Ledgers

Every property owner under Strata management has an individual owner ledger in Buildium — a running account of all financial activity associated with the owner's properties. The owner ledger balance represents the amount of funds held in the Property Management Operating Trust Account on behalf of that specific owner at any given time.

A negative owner ledger balance — showing that more has been disbursed or charged than has been received — is an anomaly that must be investigated and corrected immediately. A negative balance for any owner for more than 45 consecutive days is a regulatory threshold that may subject the Broker to discipline.

Key Accounting Reports
  • Trust account register — chronological listing of all deposits and disbursements for a given period
  • Owner ledger summary — a listing of all owner ledger balances at a given date
  • Tenant ledger summary — a listing of all tenant ledger balances including security deposit balances
  • Bank reconciliation report — Buildium's output for reconciling the ledger balance to the bank statement
  • Accounts payable aging — outstanding vendor invoices awaiting payment
  • Owner statement report — the formatted monthly statement sent to each owner
Data Integrity

Buildium is not self-auditing — it records what is entered. An incorrect entry produces an incorrect ledger. No entry in Buildium is modified or deleted without the Broker's knowledge and a documented reason for the change. Any attempt to alter historical entries to conceal an error or misrepresent a transaction is a serious violation of Strata policy and Nevada law.

★ Strata Standard
Buildium is the system of record. If it is not in Buildium, it does not exist as a documented transaction. Accurate data entry is as important as any other trust account compliance obligation. The Broker reviews Buildium reports monthly — not as a courtesy review, but as a substantive audit of trust account activity.
Section 05

Receiving and Depositing Funds

Every dollar that enters Strata's trust accounts passes through a defined receipt and deposit process. The quality of that process determines the integrity of the entire trust accounting system.

Categories of Trust Funds
Security Deposits

Deposited exclusively into the Security Deposit Trust Account. Never into the Property Management Operating Trust Account. A security deposit entered into the wrong account — even temporarily — is a commingling violation.

Rent Payments

Deposited into the Property Management Operating Trust Account. Rent received in advance is held in trust until the period begins, at which point it may be disbursed.

Owner Reserves

Deposited into the Property Management Operating Trust Account and credited to the specific owner's ledger. Held until disbursed for authorized purposes or returned to the owner.

Deposit Timing — 1 Business Day

All trust funds must be deposited into the appropriate trust account within one business day of receipt. The Nevada Real Estate Division interprets this requirement literally. The practical standard at Strata is same-day deposit for all funds received before 2:00 PM on a banking day. Funds received after 2:00 PM are deposited the following banking day. No funds sit in a desk drawer, a safe, or a vehicle overnight waiting for deposit.

⚠ Compliance Note — NAC 645
Failure to deposit trust funds within one business day is a statutory violation regardless of the amount involved. The Nevada Real Estate Division has imposed discipline for trust fund deposit delays of as little as two business days. Document the date and time of receipt and the date of deposit for every trust fund received. This documentation is your compliance record.
Acceptable Payment Methods
  • Cashier's checks — preferred for move-in funds and security deposits
  • Money orders from licensed financial institutions
  • Electronic ACH transfers through Buildium's tenant payment portal
  • Wire transfers — confirmed by the receiving bank before keys or services are released

Cash is not accepted under any circumstances. Any person who attempts to pay cash for any trust fund obligation is directed to obtain a cashier's check or money order.

Personal checks are not accepted for move-in funds due to the risk of return after keys have been released. Personal checks may be accepted for ongoing monthly rent per the property-specific policy established in the lease.

Receipt Documentation

Every trust fund receipt is documented at the time it is received: date and time of receipt, amount, form of payment, check or confirmation number, payer's name, property, and purpose of payment. A receipt is generated and provided to the payer for every trust fund payment.

Returned Payments

When a payment is returned by the bank, Strata takes the following steps within one business day of notification: record the returned payment in Buildium with the date and reason; notify the owner the same day; notify the tenant in writing that their payment was returned and the NSF fee that will be assessed; require replacement funds in the form of cashier's check or money order.

Section 06

Three-Way Trust Account Reconciliation

The three-way trust account reconciliation is the monthly financial audit at the core of Nevada property management compliance. A trust account that cannot be reconciled is a trust account with a problem.

The Three-Way Test
The Three-Way Test — All Three Must Be Identical
Bank Statement Balance
=
Buildium General Ledger Balance
=
Combined Total of All Owner and Tenant Ledger Balances All three figures must be identical. If they are not, the account does not balance and the reconciliation is not complete.
Step 1 — Bank Statement Reconciliation

Adjust the ending bank statement balance for outstanding items — deposits in transit (recorded in Buildium but not yet on the bank statement) and outstanding disbursements (issued but not yet cleared). The formula:

Formula
Ending Bank Balance + Deposits in Transit – Outstanding Disbursements = Adjusted Bank Balance
Step 2 — General Ledger Reconciliation

The Buildium general ledger balance should match the adjusted bank balance from Step 1. Common causes of discrepancies: bank fees not recorded in Buildium, NSF returns not yet entered, duplicate entries, transposed amounts, and payments applied to the wrong account. Every discrepancy, regardless of size, must be identified and corrected.

Step 3 — Owner and Tenant Ledger Reconciliation

The combined total of all individual owner ledger balances plus all individual tenant security deposit ledger balances must equal the adjusted bank balance. Process:

  • Export the owner ledger summary from Buildium — balance of every owner's account as of the reconciliation date
  • Export the tenant security deposit ledger summary — security deposit balance for every tenant
  • Sum all owner ledger balances
  • Sum all tenant security deposit balances
  • Add together: Total Owner Ledgers + Total Tenant Security Deposit Ledgers = Combined Client Balance
  • Confirm Combined Client Balance equals the Adjusted Bank Balance from Steps 1 and 2
Negative Balances

A negative balance in any owner or tenant ledger is an anomaly that must be investigated immediately. Under Nevada's trust account regulations, a negative ledger balance that persists for more than 45 consecutive days may subject the Broker to discipline. Strata's standard is to investigate and resolve any negative balance within 24 hours of discovery.

Broker Signature

The Broker personally reviews and signs every completed monthly three-way reconciliation. The Broker's signature confirms that the Broker has reviewed the reconciliation, confirmed that all three figures agree, reviewed any discrepancies and confirmed they have been resolved, and accepts responsibility for the accuracy of the trust account records for the period covered.

No reconciliation is signed by the Broker until it balances. A reconciliation showing a discrepancy — even a small one — is returned for investigation and correction. The reconciliation is signed only when it is complete and accurate.

✓ Best Practice
Begin the reconciliation the first business day after the bank statement is received — do not wait until the end of the 30-day window. A reconciliation that consistently balances without discrepancy is the sign of a well-maintained trust account. It is the goal of every month's accounting cycle.
Section 07

Security Deposit Trust Account

The Security Deposit Trust Account is the most tenant-protective element of Strata's trust account structure. Security deposits belong to tenants until the tenancy terminates and the deposit is properly accounted for.

Mandatory Separation

Security deposits must be maintained in a trust account that is separate from the Property Management Operating Trust Account. This is not merely a bookkeeping distinction — it requires a physically separate bank account with a separate account number and separate bank statements. Two ledgers within a single bank account do not satisfy the segregation requirement.

Tenant Ledger Requirements

Every tenant has a dedicated security deposit ledger in Buildium that records: the amount received and date; any additional deposits (pet, cleaning) and dates; any interest accrued; any partial disbursements during the tenancy with authorization and documentation; and the final deposit disposition — amount returned, deductions taken, and date.

The sum of all individual tenant security deposit ledger balances must equal the bank balance of the Security Deposit Trust Account at all times.

Deposit Disposition — 30-Day Rule

Upon termination of the tenancy and surrender of possession, the security deposit must be returned to the former tenant or accounted for with a written itemized statement of deductions within 30 days. The 30-day clock begins running from the date of actual surrender — not the lease end date.

  • Move-out inspection completed and photographed within 24 hours of surrender
  • Vendor invoices or estimates obtained for all deductible items
  • Disposition worksheet prepared and submitted to the Broker for review
  • Itemized disposition statement prepared listing each deduction with amount and documentation
  • Security deposit balance returned by check to the tenant's forwarding address
  • Buildium tenant ledger updated to reflect the disposition
  • Disposition letter and documentation uploaded to the tenant file
  • All documents retained for five years
⚠ Compliance Note — NRS 118A.242
Security deposit must be returned or accounted for within 30 days of surrender of possession. Failure to comply may result in the landlord owing the tenant double the wrongfully withheld amount plus attorney's fees. Security deposits may not be disbursed to the owner as income at any time during the tenancy — they belong to the tenant until properly accounted for at move-out.
Section 08

Owner Accounting and Statements

Monthly owner accounting is the financial reporting function through which property owners receive a transparent, accurate record of all income and expenses. An accurate, well-organized owner statement reflects the professional quality of Strata's management.

Monthly Owner Statements

Strata produces a monthly owner statement for every property owner in the management portfolio. Statements are generated through Buildium and reviewed by the assigned agent before delivery. Statements are delivered to owners by the 15th of the month following the statement period.

Statement Contents
  • Rent received — the amount and date of each rent payment collected during the period
  • Management fees — the fee assessed for the period per the property management agreement
  • Repair and maintenance charges — each expenditure identified by vendor, date, and property
  • Owner distributions — the net amount disbursed to the owner during the period
  • Reserve balance — the beginning and ending reserve balance
  • Security deposit balance — the amount held in the Security Deposit Trust Account for the current tenant

No item appears on an owner statement without a corresponding Buildium transaction record and, where applicable, a supporting invoice. Estimated amounts are not charged to owner accounts — only actual, invoiced costs are processed.

Management Fees

Management fees are charged to the owner's ledger in Buildium at the time of each rent posting and are transferred from the trust account to Strata's operating account at the time of the monthly owner distribution. Management fees are never retained in the trust account beyond the point at which they have been earned and the owner statement has been prepared — unnecessary retention of earned fees in trust is a prohibited practice.

Owner Distributions

Distributions are not made before: all tenant rent payments for the period have cleared the bank; all vendor invoices for the period have been processed; the owner's ledger shows a positive balance sufficient to cover the distribution; and the Broker has confirmed the distribution is authorized.

✓ Best Practice
Review every owner statement before delivery — do not simply transmit Buildium's automated output without agent review. If a statement reflects any item that the agent cannot immediately verify with documentation, hold the statement and investigate before delivery. An error discovered by the owner before the agent discovers it damages the relationship significantly.
Section 09

Disbursements and Vendor Payments

Every disbursement from a Strata trust account must be authorized, documented, and processed in a manner that creates a complete, verifiable record. Disbursements represent the highest-risk transaction type in the trust accounting cycle.

Authorization Requirements
  • Vendor payments for routine maintenance — authorized by the property management agreement's maintenance threshold and the vendor invoice
  • Vendor payments above the maintenance threshold — require written owner approval before work is commissioned or the invoice is processed
  • Emergency vendor payments — may be processed without advance owner approval where the emergency requires immediate action; owner notification required within 24 hours
  • Owner distributions — authorized by the property management agreement's distribution schedule and confirmed against the owner's ledger balance
  • Management fee transfers — authorized by the property management agreement and the current month's statement
  • Security deposit disbursements to former tenants — authorized by the deposit disposition worksheet reviewed and approved by the Broker
Owner Authorization Thresholds

Strata's standard authorization threshold is $500 per incident. Repairs or vendor services that exceed this threshold require written owner approval before the work is commissioned or the invoice is paid. Written approval means email or text confirmation from the owner — a verbal approval is documented in Buildium with the date, time, and content, followed by written confirmation as soon as practicable.

Emergency Disbursements

Emergency repairs — those involving an immediate threat to life, health, safety, or significant property damage — may be authorized by the agent above the standard threshold without advance owner approval. The emergency disbursement exception is not a routine workaround. Every emergency disbursement is documented in Buildium at the time of the decision, supported by the vendor invoice, reported to the owner within 24 hours, and confirmed by written owner authorization as soon as practicable.

Unauthorized Disbursements

An unauthorized disbursement — regardless of intent — is a serious trust account violation. Upon discovery, the Broker is notified immediately, the disbursement is documented, the error is corrected to the extent possible, the affected owner is notified, and the incident is evaluated for regulatory reporting obligations.

Section 10

Prohibited Practices

These are not policy preferences — they are violations of Nevada law. Every item in this section is a ground for license discipline under NRS 645.633. Some are also grounds for civil liability and criminal prosecution.

✗ Prohibited — Never
NEVER commingle company funds and client funds — in any account, in any amount, for any reason, even temporarily.

NEVER borrow trust funds — for any purpose, for any period, with any intention to repay.

NEVER delay deposits — all trust funds must be in the appropriate trust account within one business day of receipt.

NEVER overdraw a ledger — no owner or tenant ledger may show a negative balance from disbursements exceeding receipts.

NEVER use one client's funds for another client's expenses — each client's funds are held exclusively for that client.

NEVER retain earned management fees in the trust account beyond the point they are properly transferred to the operating account.

NEVER make any disbursement from the trust account without authorization and supporting documentation.

NEVER alter trust account records to conceal an error, a discrepancy, or a violation.
Commingling

Commingling is the mixing of client funds with brokerage funds in any account. It is a statutory violation under NAC 645 regardless of the amount involved and regardless of whether any client was harmed. The most common source of unintentional commingling is the improper handling of management fees — retaining earned fees in the trust account rather than transferring them promptly to the operating account.

Conversion

Conversion is the use of client trust funds for any purpose other than the purpose for which they were deposited. Conversion does not require that the funds be taken permanently. A 'temporary' borrowing of trust funds — with every intention of repaying — is conversion. The intent to repay is irrelevant. The use of trust funds for any unauthorized purpose is the violation.

Cross-Client Payments

Each client's funds in the trust account are the property of that client exclusively. Using Owner A's trust account balance to cover a vendor payment for Owner B's property — even temporarily — is a prohibited cross-client payment. It is a form of conversion regardless of the amounts involved.

★ Strata Standard — Zero Tolerance
Zero tolerance means zero tolerance. There is no de minimis exception to any of the prohibitions in this section. If any person involved in trust account handling is uncertain whether a contemplated action is permitted, the answer is to stop and ask the Broker — not to proceed and hope. Operate every trust account transaction as though it will be reviewed by the Nevada Real Estate Division.
Section 11

Record Retention

Trust account record retention is not an administrative housekeeping function — it is a compliance obligation with direct legal and regulatory consequences. The inability to produce records is itself a violation.

Five-Year Minimum

All trust account records are retained for a minimum of five years from the date of the transaction or the date the account was closed, whichever is later. Strata does not destroy any trust account record before the five-year period has elapsed and before the Broker has confirmed that no litigation, regulatory proceeding, or unresolved dispute requires extended retention.

Categories of Required Records
Bank Records
  • Monthly bank statements for all trust accounts
  • Deposit slips and deposit confirmation records
  • Cancelled checks or ACH disbursement confirmations
  • Bank correspondence relating to trust accounts
Reconciliation Records
  • Completed, signed monthly three-way reconciliation worksheets
  • Bank statement register reports used in the reconciliation
  • Owner ledger summaries used in the reconciliation
  • Tenant security deposit ledger summaries used in the reconciliation
Owner and Tenant Records
  • Monthly owner statements
  • Owner ledger transaction histories in Buildium
  • Tenant ledger transaction histories including security deposit accounting
  • Security deposit disposition letters and supporting invoices
Vendor and Disbursement Records
  • All vendor invoices
  • Disbursement authorizations
  • Owner written approvals for expenditures above the maintenance threshold
  • Emergency disbursement documentation
Section 12

Audit Readiness and NRED Compliance

Strata's approach to NRED compliance is not to prepare for audits when they are announced, but to maintain audit-ready records at all times so that any audit, announced or otherwise, can be met with a prompt and complete response.

NRED Authority

Under NRS 645 and NAC 645, the Nevada Real Estate Division has the authority to audit trust account records without advance notice, request production of any trust account record within the five-year retention period, investigate complaints, interview the Broker and affiliated licensees, impose discipline ranging from a letter of reprimand to license revocation, and refer criminal violations to law enforcement.

Responding to an Audit Notice
  • Read the audit notice completely and identify every record requested and every deadline specified
  • Contact Strata's legal counsel immediately if the notice involves a complaint investigation or disciplinary proceeding
  • Begin assembling the requested records from Buildium and the document files
  • Review the assembled records for completeness and accuracy before producing them
  • Produce the requested records within the deadline specified
  • Document all communications with the Division in Strata's regulatory correspondence file

The Broker does not respond to an NRED audit inquiry by delegating the response to a bookkeeper or a property manager. All substantive communications with the Division are conducted by or with the direct involvement of the Broker.

Common Audit Findings

NRED trust account audits most commonly identify the following deficiencies. Strata's procedures are specifically designed to prevent each of these:

  • Late deposits — trust funds not deposited within one business day of receipt
  • Incomplete reconciliations — monthly reconciliations not completed or not signed by the Broker
  • Negative ledger balances — owner or tenant ledgers in deficit without documentation or correction
  • Commingling — brokerage funds in trust accounts above the $150 maximum
  • Missing invoices — vendor payments without supporting documentation
  • Improper security deposit handling — deposits not maintained in a separate account
  • Record retention failures — records not maintained for the full five-year period
Section 13

Broker Practice Standards

The Broker Practice Standards translate every compliance requirement in this manual into daily professional conduct. Strata's broker operates every trust account, every ledger, every reconciliation, and every disbursement as though it may someday be reviewed by the Division, a court, or legal counsel.

Monthly Broker Review

Every calendar month, without exception, the Broker conducts a formal review of all trust account activity for the preceding month. The monthly review includes:

  • Review of all bank statements received for the month
  • Review and signing of the completed three-way reconciliation for each trust account
  • Review of all owner ledger balances — confirming no negative balances and no unexplained variances
  • Review of the Security Deposit Trust Account balance against all tenant security deposit ledgers
  • Review of the deposit log — confirming all receipts were deposited within one business day
  • Review of all disbursements — confirming authorization and invoice documentation for each
  • Review of any NSF events and their resolution
  • Confirmation that no broker funds in excess of $150 are in any trust account
  • Confirmation that all owner statements have been prepared and delivered
Discrepancy Investigation

Any discrepancy identified during the monthly review is investigated immediately — the same business day. No discrepancy is dismissed as inconsequential based on its size. A $5 discrepancy is an accounting error that must be found and corrected. Both require the same response: identification, correction, documentation.

If a discrepancy cannot be resolved within 48 hours, the Broker contacts legal counsel and evaluates whether notification to the Nevada Real Estate Division is appropriate. Prompt self-disclosure of an identified trust account error — before discovery in an audit — is generally treated more favorably than a violation discovered in an audit the brokerage was aware of and did not report.

★ The Governing Standard
Operate every trust account, every receipt, every ledger, every reconciliation, and every disbursement as though it may someday be reviewed by the Nevada Real Estate Division, legal counsel, or a court.

A trust account operated in accordance with Nevada law, documented completely, reconciled monthly, and reviewed by the Broker is a trust account that survives any review. The procedures in this manual are not burdensome when practiced consistently. They become burdensome only when neglected and must be reconstructed under regulatory pressure.
Section 14

Annual Reporting Requirements

Nevada real estate brokerages engaged in property management are subject to annual trust account reporting obligations. These operate in addition to — not in place of — the monthly reconciliation obligations described in Section 6.

Form 546 — Trust Account Reconciliation Report

Form 546 is the Nevada Real Estate Division's standard annual trust account reconciliation report. The Broker must affirmatively represent that:

  • All trust accounts are registered with the Nevada Real Estate Division
  • All trust accounts have been reconciled monthly throughout the reporting period
  • No trust account shows an unexplained deficiency
  • All trust funds are maintained separately from brokerage operating funds
  • Trust account records are maintained and available for inspection

The Broker completes Form 546 personally. The information is verified against the monthly reconciliation records retained in Buildium before the form is signed. A Form 546 that contains inaccurate information — even through inadvertence — exposes the Broker to regulatory discipline for the inaccuracy in addition to any underlying trust account issues.

Form 546A — Affidavit in Lieu of Form 546

Form 546A is available to brokers who did not maintain a trust account during the reporting period. Strata Real Estate & Leasing, as an active property management brokerage, does not file Form 546A. Strata maintains active trust accounts throughout the year and is required to complete and file the full Form 546 reconciliation report.

Brokers who file Form 546A when Form 546 is required — because they did in fact maintain trust accounts during the year — are making a false filing with the Nevada Real Estate Division. The consequences of a false filing are significantly more serious than the consequences of filing Form 546 with a disclosed deficiency.

Filing Requirements and Deadlines

Annual trust account reports are due within thirty days of the renewal date for the brokerage's license, or by the date specified by the Nevada Real Estate Division in its reporting instructions for the applicable year. Annual reporting deadlines are never allowed to pass without either a filed report or direct communication with the Division about an extension.

Annual reporting does not replace monthly reconciliation. Form 546 asks the Broker to certify annual trust account status — it presupposes that the underlying monthly reconciliations have been completed throughout the year. A Broker who cannot truthfully certify that monthly reconciliations were performed should not sign Form 546 without first consulting legal counsel.

⚠ Compliance Note
Form 546 must be filed annually — deadline is typically within 30 days of the brokerage license renewal date. Form 546A applies only to brokers who held no trust funds during the reporting period. Strata files Form 546. The annual report certifies that monthly reconciliations were performed — it does not substitute for them. A false statement on Form 546 is an independent basis for license discipline.
Section 15

Property Management Trust Account Structure — Expanded

This section expands upon the trust account structure introduced in Section 3 with detailed operational procedures, Buildium workflows, and internal controls that protect against commingling, unauthorized disbursements, and ledger discrepancies.

The Two-Account Framework

Strata maintains two separate property management trust accounts, each at a federally insured banking institution, each registered with the Nevada Real Estate Division, and each reconciled separately every month. These accounts are not interchangeable, and funds do not move between them except as specifically authorized by Nevada law and the applicable property management agreements.

Rental Operating Trust Account — Buildium Procedures
  • Rent receipt — entered in Buildium on the date of receipt, credited to the specific tenant's ledger and property owner's account, deposited to the Rental Operating Trust Account within one business day
  • Management fee — assessed in Buildium at the time of rent posting, transferred to the operating account at the time of the monthly owner distribution
  • Vendor payment — entered in Buildium with vendor name, property, amount, and invoice number; paid from the Rental Operating Trust Account; charged to the specific property owner's ledger
  • Owner distribution — calculated in Buildium as rent received less management fee less authorized expenses less any reserve holdback; disbursed by ACH or check to the owner; recorded in Buildium with the distribution date and amount
  • Reserve deposit — received from the owner, deposited to the Rental Operating Trust Account, credited to the owner's reserve ledger
Security Deposit Trust Account — Buildium Procedures
  • Security deposit receipt — entered in Buildium on the date of receipt, credited to the specific tenant's security deposit ledger, deposited to the Security Deposit Trust Account within one business day
  • Pet or cleaning deposit receipt — entered separately on the tenant's security deposit ledger and deposited to the Security Deposit Trust Account
  • Mid-tenancy adjustment — any partial disbursement during the tenancy is documented in Buildium with the reason, amount, and authorization source
  • Deposit disposition — the deposit disposition worksheet is completed in Buildium, deductions recorded against the tenant's ledger, any balance returned to the tenant, and the tenant ledger closed
Internal Controls
  • No funds transferred between the Rental Operating Trust Account and the Security Deposit Trust Account without Broker authorization and documentation
  • No funds from the Security Deposit Trust Account used for operating purposes, vendor payments, or owner distributions under any circumstances
  • All wire transfers and ACH disbursements from either trust account require Broker authorization
  • Bank account credentials for both trust accounts held by the Broker
  • Buildium access to trust account ledger functions restricted to authorized personnel with individual login credentials
  • Monthly reconciliations prepared by the bookkeeper and reviewed and signed by the Broker — the same person does not both prepare and sign the reconciliation
★ Strata Standard
Separate accounting records shall be maintained for each property, each owner, and each tenant. The Rental Operating Trust Account and the Security Deposit Trust Account are never combined, never co-mingled, and never reconciled together. The integrity of the two-account framework depends on the discipline of every person who touches either account.
Section 16

Broker Funds for Bank Service Charges

Nevada trust account regulations recognize a narrow and specific exception to the absolute prohibition on commingling. This exception is tightly defined, strictly limited, and must be properly documented.

The $150 Maximum

The maximum amount of broker funds that may be maintained in any single trust account to cover bank service charges is $150. This amount is established by Nevada regulations and is not subject to individual interpretation or adjustment. A broker who maintains $200 in a trust account, even intending it for bank service charges, has $50 in excess of the permitted amount — and that $50 constitutes commingling regardless of intent.

The $150 does not carry over between accounts. Each trust account may hold up to $150 in broker funds for service charges. Strata maintains two trust accounts and may hold up to $150 in each, for a combined maximum of $300 in broker funds across both accounts.

Purpose Is Strictly Limited

The $150 exception exists for one purpose only: to ensure that bank service charges are covered by brokerage funds rather than by client funds. The $150 broker funds balance may not be used for any operating expense of the brokerage, any vendor payment, any payment to or on behalf of any client, or any purpose other than bank service charges assessed against that specific trust account.

Common Mistakes
Common Mistakes to Avoid
Mistake 1 — Exceeding $150
A bookkeeper deposits $300 into the trust account 'to cover any bank fees that come up.' The deposit constitutes commingling of $150. Correct approach: maintain exactly $150 and replenish from the operating account as needed.
Mistake 2 — Using the Reserve for Non-Service-Charge Purposes
The brokerage is $50 short on a vendor payment and temporarily uses the bank service charge reserve to cover the difference. This is a prohibited use of the service charge reserve. The $150 has a single, enumerated purpose.
Mistake 3 — Failing to Document
The Broker maintains $150 in the trust account but does not document it as broker funds in Buildium. During an NRED audit, the $150 appears as an unattributed balance — the auditor cannot determine whether it is a client's money or the broker's service charge reserve. Always document the $150 as brokerage funds in Buildium.
Section 17

Delivery of Documents to the Broker

The Broker's ability to supervise trust account and transaction activity depends on the timely receipt of every document and every trust fund received by affiliated licensees and staff.

Policy

All executed documents and trust funds received by any affiliated licensee or staff member must be delivered to the Broker within five calendar days of receipt or execution. Strata's internal standard is more demanding: documents and funds received during business hours are delivered to the office the same day, and documents or funds received outside business hours are delivered the following business morning.

Transaction Documents Required Within 5 Calendar Days
  • Fully executed lease agreements and all addenda
  • Property management agreements and amendments
  • Move-in condition reports and photographs
  • Security deposit receipts
  • Move-in fund receipts
  • Inspection reports
  • HOA registration confirmations
  • Any other document that forms part of the transaction file
Trust Funds

The five-calendar-day document delivery requirement and the one-business-day deposit requirement operate simultaneously. An agent who receives a security deposit check must deposit the funds within one business day AND deliver the receipt and supporting documentation to the Broker within five calendar days. The more demanding of the two timelines governs funds. Cash is never accepted and never held by any agent under any circumstances.

✓ Best Practice
Upload executed documents to Buildium on the day they are signed — do not wait for the five-day window to approach. Confirm with the Broker when any significant transaction event occurs — lease signed, deposit received, application approved — the same day it happens. A file that is complete the day after the transaction closes supports the Broker's supervisory function. A file assembled days or weeks later does not.
Section 18

Unclaimed Trust Funds

Trust funds held on behalf of a client become unclaimed when the client cannot be located and the brokerage cannot complete the required disbursement. The handling of unclaimed trust funds is governed by Nevada's Uniform Disposition of Unclaimed Property Act (NRS Chapter 120A).

Policy

Strata does not retain unclaimed trust funds indefinitely in its trust accounts. When trust funds cannot be disbursed to the owner after reasonable effort to locate them, Strata follows the statutory process under NRS Chapter 120A for the transfer of unclaimed funds to the Nevada State Treasurer's Unclaimed Property Division.

Reasonable Efforts to Locate the Owner

Before any trust funds are transferred to the state, Strata must demonstrate reasonable efforts to locate the owner, including:

  • Review of all contact information on file — address, phone, email, and emergency contacts
  • At least two phone contact attempts on different days and times
  • Contact attempts by email
  • Review of any new address information from the property — forwarding labels on returned mail
  • For former tenants, a check of the security deposit disposition letter address

All efforts to locate the owner are documented in Buildium with the date, method, and result of each attempt.

Transfer to the Nevada State Treasurer

After the applicable dormancy period has elapsed (typically three years from the date the funds became distributable), Strata prepares and submits the unclaimed property report required by the Nevada State Treasurer. The annual reporting deadline is typically November 1. The transfer is documented, all ledgers are closed in Buildium with a notation reflecting the transfer date and amount, and all documentation is retained for five years.

⚠ Compliance Note — NRS Chapter 120A
Nevada's Uniform Disposition of Unclaimed Property Act governs the transfer of unclaimed trust funds to the State Treasurer. The dormancy period for most unclaimed property types is three years from the date the funds became distributable. The annual reporting deadline is typically November 1. Confirm the current deadline with the Nevada State Treasurer's Office each year.
Section 19

Audits and Inspections

The standard for every trust account file, every reconciliation, and every transaction record is: would this record support our position if reviewed today by an NRED auditor?

Common Audit Findings — Prevention Table
Common FindingDescriptionStrata Prevention
Late DepositsTrust funds not deposited within one business dayStrata deposits all trust funds the same business day received. Deposit log maintained in Buildium and reviewed monthly.
Incomplete ReconciliationsMissing months or unsigned reconciliationsStrata completes and Broker signs reconciliations within 10 business days of month-end. Signed reconciliations filed immediately.
Negative Ledger BalancesOwner or tenant ledger showing deficitAny negative balance triggers same-day Broker investigation. Forty-five-day threshold is never approached.
ComminglingBroker funds in trust above $150Monthly reconciliation confirms broker funds do not exceed $150 per account.
Missing InvoicesVendor payments without supporting documentationNo payment is processed in Buildium without an attached invoice. Agent review required before payment.
Security Deposit IssuesDeposits not in separate account or ledgerSecurity Deposit Trust Account is completely separate. Monthly three-way reconciliation confirms balance.
Record Retention FailuresRecords not available for requested periodFive-year retention policy. No records deleted without Broker authorization and retention period confirmation.
Electronic Records and Buildium

Electronic records have the same legal standing as physical records under Nevada law, provided they are accurate, complete, and accessible. No Buildium record is deleted or modified without a documented reason and the Broker's authorization. The Buildium audit trail, which records all modifications to entries, is preserved and not manipulated. Monthly exports of critical records are saved to cloud backup in addition to remaining in Buildium.

Section 20

Designated Property Manager Transitions

The separation of a Designated Property Manager creates a period of elevated trust account risk. Strata's transition procedures are designed to close that gap before it becomes a problem.

Policy

When a Designated Property Manager separates from Strata, the Broker assumes direct supervisory responsibility for all trust account activity immediately. No gap in oversight is permitted. The Broker initiates transition procedures on the day of separation.

Three Critical Timelines
TimelineRequirement
Within 5 DaysRequest from the banking institution the most recent bank statements for both trust accounts. These statements serve as the baseline for the transition reconciliation and confirm the account balances at the point of the manager's departure.
Within 15 DaysComplete and submit any reconciliation for the period covered by the departing manager's tenure that was not yet completed at the time of separation. This is a regulatory requirement. Investigate and resolve any discrepancies identified in the transition reconciliations before signing.
Within 30 DaysIdentify and appoint a replacement Designated Property Manager. Strata's goal is to have the replacement identified within two weeks. If no qualified replacement has been appointed within thirty days, the Broker must notify the Nevada Real Estate Division of the vacancy.
Broker Responsibilities During Transition
  • Immediate review of all pending trust account transactions — deposits awaiting posting, disbursements pending authorization, outstanding reconciliations
  • Review of all active owner and tenant files for any open items
  • Communication to all affected owners advising of the transition and introducing the interim contact
  • Review of all vendor relationships and any outstanding invoices
  • Confirmation that security deposit balances in Buildium match the Security Deposit Trust Account bank balance
★ Strata Standard
The day a Designated Property Manager separates is the day the Broker's direct trust account responsibility intensifies — not the day it is handed off to the next person in line. A transition without documented reconciliation is a transition with undetected risk. Thirty days to replace a designated manager is a regulatory deadline. Strata's standard is two weeks.
Section 21

Office Closure and Bankruptcy

The closure of a real estate brokerage does not discharge the Broker's fiduciary obligations to clients whose funds are held in trust. Trust funds held at the time of closure belong to clients, not to the brokerage.

Voluntary Office Closure

In the event of a planned voluntary closure, the Broker initiates a structured wind-down process that addresses trust account obligations before the closure date:

  • Notification to all property owners with adequate advance notice to arrange alternative management
  • Termination of all property management agreements per their terms
  • Collection and accounting of all outstanding rent and other funds through the termination date
  • Payment of all outstanding vendor invoices and authorized expenses
  • Final owner statements prepared and delivered for all managed properties
  • Distribution of all remaining owner balances from the Rental Operating Trust Account
  • Final security deposit accounting for all active tenancies
  • Confirmation that the trust accounts are at zero balance before closure
  • Filing of final trust account closure notification with the Nevada Real Estate Division
  • Retention of all trust account records for the full five-year period

No trust account is closed until its balance is zero and every client's funds have been properly distributed or transferred.

Trust Account Closure Procedures
  • Confirm that the account balance is zero before initiating closure
  • Obtain written confirmation from the banking institution of the account closure
  • Remove the account from the brokerage's registered trust accounts with NRED within thirty days of closure
  • Retain all records associated with the closed account for five years from the date of the last transaction
  • Document the closure in Buildium with the date, the reason, and the disposition of any residual balance
Bankruptcy Procedures

If Strata or the Broker becomes subject to bankruptcy proceedings, the treatment of trust account funds is governed by both bankruptcy law and Nevada real estate licensing law. The foundational principle is that trust funds held in fiduciary capacity do not belong to the brokerage — they belong to clients and generally do not become property of the bankruptcy estate.

Strata's obligations upon the commencement of bankruptcy proceedings: notify the Nevada Real Estate Division immediately; consult bankruptcy counsel and real estate legal counsel on the same day; preserve all trust account records; and cooperate with the bankruptcy trustee while asserting the fiduciary nature of all trust account funds.

⚠ Compliance Note
Trust funds held at the time of office closure belong to clients — they do not become brokerage assets. The Nevada Real Estate Division must be notified of any office closure, license surrender, or bankruptcy proceeding. Trust accounts may not be closed until their balances are zero and all client funds have been properly distributed or transferred. Records must be retained for five years even after the brokerage closes.